If something's not right, here's exactly how refunds work at Sosas.

1. Fourteen days, no reason needed

UK and EU consumer law gives you 14 days from delivery to change your mind, no explanation required. See our Withdrawal & Cancellation page for the process and a ready-made form.

2. Condition of items

Please return items unused and, where possible, in their original packaging. If an item's value is reduced by handling beyond a simple check-over, we may deduct that from your refund.

3. Faulty or damaged goods

Arrived broken or not as described? Email photos to contact@sosas.com and we'll sort a replacement or refund — often without needing anything sent back.

4. How refunds are paid

Refunds go back to your original payment method within 14 days of us getting the item, or proof of postage — whichever's first. Standard delivery costs are refunded; upgrades to faster shipping aren't.

5. What's excluded

Personalised items and hygiene-sealed products with a broken seal can't be returned for change-of-mind reasons, per standard consumer protection exemptions.

6. Get in touch

Any refund questions, email contact@sosas.com — usually a working-day turnaround.